Door guarantees

What our guarantees typically cover

Because doors have different parts, cover is split by component. It’s clear and practical:

• Frames / door slabs – long-term structural cover.
• Sealed glass units – cover against unit failure (misting between panes).
• Hardware – handles, hinges, cylinders and letterplates.
• Finish & colour – protection against excessive fade, peeling or cracking.
• Labour – our workmanship on site.

Exact durations depend on your chosen specification. However, plastic door frames/slabs are often covered for up to 10 years, sealed units for 5–10 years, and hardware/locks for 1–5 years - in line with common UK practice. Hybrid doors have 2-years manufacturer warranty.

FENSA & Insurance-Backed Guarantees (IBG)

As a homeowner, you want two things: compliance and protection. With FENSA-registered installations you receive:

• A FENSA certificate confirming your replacement door meets Building Regulations and is properly registered.

An Insurance-Backed Guarantee (IBG) that protects the installer’s own written guarantee if a firm ever ceased trading (subject to the policy’s T&Cs).

Pro tip: keep your FENSA certificate safe - it stays with the property and is often requested during a house sale.

What a FENSA certificate does (and doesn’t) cover

FENSA is about regulatory compliance for replacement external windows and doors. It isn’t a product warranty in itself; that comes from us and our suppliers.

Your statutory rights (in plain English)

Beyond any warranty, UK law gives you protection. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. There’s a 30-day right to reject faulty goods, then rights to repair or replacement. Your legal rights sit alongside our guarantees.

How to make a claim (simple steps)

1. Tell us what’s wrong - photos help.
2. We assess whether it’s a warranty issue or general maintenance.
3. We fix or replace the covered component promptly.
   If a third-party manufacturer is involved (e.g., a lock cylinder), we’ll manage it with them. That’s on us.

What’s not usually covered

Normal wear and tear, accidental damage, misuse, or cleaning with harsh chemicals (like bleach/solvents) can void parts of a warranty. We’ll give you simple care guidance when we fit your door, so you’re covered and confident.

Local service, clear cover

We install within ~50 miles of Rushden - Northampton, Bedford, Milton Keynes, Kettering, Cambridge, Peterborough, Rugby, Hemel Hempstead - and we can deliver UK-wide. If you ever need us, we’re close by and easy to reach.

Ready to get started? Book your free quote or visit our Rushden showroom - we’ll run through guarantees for your exact door, over a proper cuppa.

Door Guarantees – Frequently Asked Questions

What guarantees do I get with a new door from Homeefe?

You’ll receive clear cover for the door slab/frame, sealed glass units, hardware (handles, hinges, cylinders, letterplates) and the finish/colour, plus a guarantee on our workmanship. Many components carry up to a 10-year guarantee; we confirm exact durations on your order.

Is the guarantee insurance-backed?

Yes - with FENSA-registered installations you receive our written warranty and an Insurance-Backed Guarantee (IBG). The IBG is designed to honour the installer’s guarantee if a business ever ceased trading (subject to the policy’s T&Cs).

What does the FENSA certificate actually cover?

A FENSA certificate confirms your replacement external door complies with UK Building Regulations and has been properly registered. It’s not a product warranty; that comes from us and our suppliers. Keep the certificate with your house documents.

How long are the guarantees on composite and uPVC doors?

It varies by specification, but composite door and uPVC door structures are typically covered for up to 10 years. Sealed glass units are commonly 5–10 years, and hardware is often 1–5 years. Your paperwork lists the precise terms for your door. Hybrid doors have 2-year manufacturer warranty.

Is my guarantee transferable if I sell the house?

In most cases, no - guarantees are not transferable to the new homeowner. The FENSA certificate stays with the property automatically.

What’s not covered by door guarantees?

Wear and tear, accidental damage, misuse, and cleaning with harsh chemicals (bleach/solvents/abrasives) are common exclusions. Storm or impact damage may be insurance matters. We provide simple door care guidance so you stay within warranty.

How do I make a warranty claim?

Easy:

1. Contact us with your order and photos.
2. We assess whether the issue is a warranty matter or maintenance.
3. If it’s covered, we repair or replace the component promptly.
   If a third-party part (e.g., a cylinder) is involved, we handle it with the supplier.

Do you offer help after installation?

Of course. Our Rushden team supports customers across Northampton, Bedford, Milton Keynes, Kettering, Cambridge, Peterborough, Rugby, and Hemel Hempstead (≈50 miles). We also provide UK-wide delivery and post-install advice by phone or email.