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About us | Contact us | Blog
When you buy a new door from Homeefe you get more than the door itself. You get clear guarantees, simple paperwork and proper aftercare support. We make it easy to know what’s covered and for how long, with no fine print buried in pages of small text.
Most Homeefe doors come with a 10-year guarantee covering the slab, frame, sealed units, hardware, finish and workmanship.
Door guarantees are split by component because different parts of a door have different lifespans and wear patterns.
Exact durations depend on your chosen door specification, but plastic door frames and slabs are typically covered for up to 10 years, sealed units for 5 to 10 years, and hardware and locks for 1 to 5 years. Hybrid doors come with a 10-year manufacturer warranty as standard, in line with every other door range.
A FENSA certificate confirms your replacement external door meets UK Building Regulations and is properly registered with the local authority. FENSA is a government-authorised competent person scheme for window and door installations.
What the FENSA certificate does:
What the FENSA certificate doesn’t do:
Keep your FENSA certificate with your house documents – it’s the kind of paperwork that gets asked for during conveyancing.
An Insurance-Backed Guarantee protects the installer’s written guarantee in the unlikely event the installer ever ceases trading. The IBG is underwritten by an independent insurance provider, subject to the policy’s terms and conditions.
This is the extra layer that gives you protection beyond a single company’s promise. If the installer who fitted your door is no longer trading when something needs attention, the IBG provides a route to having the work covered.
Beyond any product warranty, UK law gives you additional consumer protection. Under the Consumer Rights Act 2015:
Your statutory rights sit alongside our product guarantees, not instead of them.
We’ve kept the claim process simple.
You don’t need to chase the cylinder manufacturer if a TS 007 3-Star lock develops an issue. That’s on us.
Most door guarantees have standard exclusions. The main ones to know about:
We provide simple care guidance when we fit the door so you stay within the guarantee terms. Most issues that cause warranty problems happen because of cleaning with the wrong products, not because of the door itself.
We install doors across an 80 km radius of Rushden, covering Northampton, Bedford, Milton Keynes, Kettering, Cambridge, Peterborough, Rugby, Hemel Hempstead and surrounding towns. UK-wide delivery covers supply-only orders.
If you ever need warranty support, we’re close by and easy to reach. The team handling the claim is the same team based at our Rushden showroom.
Homeefe doors come with a 10-year guarantee on most ranges, covering the door slab, frame, sealed glass units, hardware, finish and workmanship. The 10-year cover applies across composite, uPVC, hybrid and wooden door ranges.
The door guarantee covers door slabs and frames against structural failure, sealed glass units against misting and unit failure, hardware including handles, hinges, cylinders and letterplates, finish and colour against excessive fading or peeling, and the workmanship of the installation itself.
A FENSA certificate confirms your replacement external door complies with UK Building Regulations and is registered with the local authority. It's not a product warranty itself but a regulatory compliance document. Keep the certificate safe as it's often requested during property sales.
An Insurance-Backed Guarantee protects the installer's written guarantee if the installer ever ceases trading. The IBG is underwritten by an independent insurance provider, giving you an extra layer of protection beyond a single company's warranty, subject to the policy terms.
Door warranties typically exclude normal wear and tear, accidental damage, misuse, damage caused by cleaning with bleach or solvents, and storm or impact damage, which is usually treated as an insurance matter. Following the care guidance keeps you within the warranty terms.
To make a door warranty claim, contact Homeefe with your order details and photos of the issue. We assess whether it's a warranty matter or maintenance issue, and if covered, repair or replace the affected component promptly. If a third-party part is involved, we manage that with the supplier.
No, a FENSA certificate is not the same as a product guarantee. The FENSA certificate confirms compliance with Building Regulations. The product guarantee covers the door itself and comes separately from Homeefe and the door manufacturer.
Yes, we offer full aftercare support across Northamptonshire and within an 80 km radius of Rushden, covering Northampton, Bedford, Milton Keynes, Kettering, Cambridge, Peterborough, Rugby and Hemel Hempstead. Post-installation help and warranty support are part of every project.
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Homeefe Limited is a private limited company registered in England and Wales, company number: 12754601. Registered office is located at: 17 The Precinct, High Street South, Rushden, Northamptonshire, England, NN10 0QU
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