Homeefe Ltd is responsible for the personal information covered by this privacy notice.

The information we collect depends on how you interact with Homeefe. When you contact us, request a quotation or arrange a project, this may include:

• your name;
• email address;
• telephone number;
• property or correspondence address;
• the products or services you are interested in;
• information you provide about your property or proposed project;
• survey, measurement and product specification information;
• appointment and installation details;
• quotes, orders, invoices and related customer records; and
• messages or other communications between you and Homeefe.

We ask for information that is reasonably necessary to respond to your enquiry, prepare a quotation, arrange a survey or provide the products and services you request.

We may use personal information to:

• respond to enquiries and answer your questions;
• prepare and provide quotations;
• arrange surveys, appointments and installations;
• process and manage customer orders;
• supply made-to-measure windows, doors and related products;
• communicate with you about an existing project;
• provide customer service, guarantees and aftercare;
• maintain appropriate business, accounting and transaction records;
• protect our website, systems, customers and business from misuse or fraud;
• improve our website and customer experience where appropriate; and
• send marketing communications where we are legally permitted to do so.

We do not sell personal information to third parties.

UK data protection law requires us to have a lawful basis whenever we collect or use personal information. The basis we rely on depends on why the information is being used.

Where we rely on consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before it was withdrawn.

We do not make personal information publicly available or sell customer data. We may, however, need to share relevant information with other organisations where this is necessary to operate our business or provide a service to you.

Depending on the circumstances, these may include:

• IT, website, hosting, email and communication service providers;
• manufacturers and suppliers involved in fulfilling your order;
• installers, contractors or service providers working on your project where applicable;
• payment or finance providers where you choose to use those services;
• accountants, insurers, legal advisers and other professional advisers; and
• government bodies, regulators, courts or law enforcement where disclosure is required or permitted by law.

Where another organisation processes personal information on our behalf, we expect it to handle that information appropriately and only for the relevant purpose.

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected and for any related legal, accounting, warranty, customer service or dispute requirements.

The appropriate retention period may vary depending on whether you made an enquiry, received a quotation, became a customer or purchased a product carrying an ongoing guarantee.

When personal information is no longer required, we aim to delete, securely dispose of or anonymise it where appropriate.

When you use our website, certain technical information may be processed automatically. Depending on the website configuration and your cookie choices, this can include information such as:

• IP address;
• browser and device information;
• pages visited and basic website interaction data; and
• information stored or accessed through cookies or similar technologies.

Some cookies may be necessary for the website to operate correctly. Where non-essential cookies or similar technologies require consent, they should only be used in accordance with the choices available to you through the website.

Some service providers used by businesses may process or store information outside the United Kingdom.

Where personal information is transferred internationally and UK data protection law requires additional safeguards, appropriate measures should be used to protect that information.

We take reasonable organisational and technical steps to protect personal information against accidental loss, unauthorised access, disclosure, misuse, alteration or destruction.

No method of storing or transmitting information can be guaranteed to be completely secure. We therefore review how information is handled and aim to limit access to people and organisations that have a genuine need to use it.

External websites

Our website may contain links to websites operated by other organisations. Homeefe is not responsible for how external websites collect or use personal information, and you should review their own privacy information where appropriate.

Depending on the circumstances and the lawful basis used, UK data protection law may give you a number of rights in relation to your personal information.

These rights are not absolute in every situation and exemptions may apply. To exercise a right, please contact us using the details at the end of this policy.

If you have a question or concern about how Homeefe uses your personal information, please contact us first and give us the opportunity to investigate.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

We may update this privacy policy from time to time to reflect changes to our services, website, business processes or legal requirements.

When we make significant changes, the revised policy will be published on this page and the “Last updated” date will be changed.