About us | Contact us | Blog
About us | Contact us | Blog
A window guarantee turns a risky one-off installation into a comfortable long-term commitment. The right cover means you can pick up the phone years later if something goes wrong, with the work handled at no additional cost.
This page covers exactly what comes with every Homeefe window installation, what’s included as standard, and what optional protection you can add for extra peace of mind. Available within our 80 km installation radius covering Northamptonshire and surrounding counties.
Every window we install comes with the following cover as standard:
All the certification paperwork gets supplied at handover. Keep it with your house documents since it’s often requested during conveyancing when you sell.
The headline cover protects the main structural elements of the window assembly:
The 10-year cover applies equally across uPVC, aluminium and timber window ranges. Timber windows have additional considerations around natural material movement that we cover during the survey.
Sealed glass units are the part of a window most likely to fail before the rest of the assembly. The 5-year cover protects against:
A modern sealed glass unit typically lasts 15 to 25 years before any natural seal degradation, so the 5-year guarantee covers any premature failures.
Operating hardware sees the most wear and tear of any window component. The 2-year cover protects:
Hardware that gets used multiple times a day inevitably needs occasional adjustment over the years. The 2-year cover handles any premature failures, with replacement parts available beyond the guarantee period at standard cost.
FENSA registration is a UK Government-authorised certification scheme that confirms replacement window installations meet current Building Regulations.
What FENSA gives you:
The FENSA certificate is often requested during conveyancing when you sell the property. Keep it with your house documents.
Homeefe windows may include guarantees covering the frame, sealed glass units and operating hardware, depending on the product specification and installation package. Guarantee terms can vary by material, manufacturer and component, so the exact cover should always be confirmed in your written quote and guarantee documentation before the project begins.
A window guarantee may cover issues such as frame integrity, sealed glass unit failure, hardware faults and finish defects, depending on the product and guarantee terms. The specific cover, time periods, exclusions and claim process is set out clearly in your quotation, handover documents or manufacturer guarantee information.
Some window guarantees can transfer with the property when you sell, but this depends on the guarantee provider and the terms of the cover. If transferability is important, it is best to check this before ordering so you know whether future homeowners will be able to benefit from the remaining guarantee period.
An Insurance-Backed Guarantee, often called an IBG, is designed to protect an installation guarantee if the original installer is no longer trading. It gives homeowners extra reassurance that eligible guarantee cover may still be supported by an insurance provider, subject to the terms and conditions of the policy.
FENSA certification confirms that a replacement window or door installation has been registered as compliant with relevant Building Regulations through the FENSA scheme. A FENSA certificate is often useful when selling a property because solicitors may ask for evidence that replacement glazing work was properly certified.
Window guarantees usually exclude issues such as accidental damage, misuse, unsuitable cleaning products, lack of basic maintenance, normal wear and tear, storm damage, building movement and damage caused by third-party work. The exact exclusions depend on the guarantee terms, so they should be checked carefully in your documentation.
To make a window guarantee claim, gather your order details, guarantee documents and clear photos of the issue. Homeefe can then review the issue and advise whether it falls within the terms of the guarantee, is maintenance-related, results from accidental damage, or has another cause. Where cover applies, the necessary repair or replacement will be arranged.
Yes. Most window guarantees expect basic ongoing maintenance, such as regular cleaning, appropriate care products, checking seals, and keeping hinges, handles and locks working properly. Damage caused by neglect, misuse or unsuitable maintenance products may fall outside the guarantee, so following the care guidance is important.
By submitting your information, you consent to being contacted in accordance with our privacy policy.
The Insurance-Backed Guarantee (IBG) protects the manufacturer guarantee against the rare situation where the installation company stops trading. The IBG:
An IBG provides valuable protection if the original installer ceases trading, helping to ensure your guarantee remains effective.
Alongside manufacturer guarantees, your statutory rights under the Consumer Rights Act 2015 continue to apply. The Act covers:
Statutory rights apply alongside the manufacturer guarantee. Where the two overlap, the cover providing the highest level of protection applies.
Like all manufacturer guarantees, the cover excludes certain types of damage:
Most of these exclusions are common sense. We explain the full list during the quote stage so you’ll know exactly what is and isn’t covered before work begins.
If an issue arises with your windows during the guarantee period, the process is straightforward:
Call 01933 413 817 to start a guarantee claim or report any issue with your windows.
A window project is one of the bigger investments most homeowners make. The guarantee turns that investment into a safer longer-term commitment:
The guarantee is built into the value of your investment, not treated as an afterthought.
Our 10-year window guarantee is included with installations within an 80 km radius of our Rushden showroom:
Supply-only orders delivered UK-wide come with the same manufacturer guarantees, though the installation guarantee depends on who carries out the fitting.
Book your free quotation appointment with one of our local expert consultants who will:
Take advantage of our free consultation to understand how we can assist you.
Please fill in the following submission form to schedule your appointment. Upon receiving your form, our team will reach out to you to confirm the details of the appointment.
Thank you for considering our services.
We look forward to hearing from you!
By submitting your information, you consent to being contacted in accordance with our privacy policy.
Homeefe Limited is a private limited company registered in England and Wales, company number: 12754601. Registered office is located at: 17 The Precinct, High Street South, Rushden, Northamptonshire, England, NN10 0QU
Copyright © 2026 Homeefe Limited
By submitting your information, you consent to being contacted in accordance with our privacy policy.
